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Customer Care

* COVID-19 UPDATE *

We are still operating as usual - however, there may be delays on orders due to overwhelming demand as well as postal services being backlogged. We thank you endlessly for your support and patience during this time.

Ordering

Most of our garments are available on a made-to-order basis. Please allow at least 15-20 business days for your order to be made and dispatched. Wait times may also be longer if your order contains multiple items.

For urgent orders please contact us prior to see if we are able to accommodate.

Shipping

AUSTRALIA:

Local orders will be shipped via Sendle, and may take anywhere between 3-7 business days to arrive to you. Please note that Sendle is unable to ship to PO boxes or Parcel Lockers, so any orders with addresses containing these will be delivered with Australia Post instead.

Orders under $100 - $9.50

Orders over $100 ship for free.

NEW ZEALAND:

All NZ orders will be shipped via Standard Post, at a flat rate of $18 per order.

INTERNATIONAL:

All other international orders will be shipped at a flat rate of $30.

Returns & Exchanges

We want you to love and wear your Romantics piece for a long time. We are happy to offer you an exchange or store credit within 7 days of receiving your order if your purchased item is not suitable.

Please e-mail romantics.studio@gmail.com to authorize an exchange.  

Due to the made-to-order nature of the business we are unable to accept returns based on change of mind. Returns are also not available for custom orders.